How often do you deliver in my area?

As a general rule our deliveries are on a weekly or fortnightly basis.

For your convenience, we have set up a Delivery Schedule, where you can always check the delivery time and date for your area.

Can I order just once or I have to be a regular customer?

Yes, you can order once or when you need the products and we will be happy to deliver it.

What is the delivery charge?

We do not charge for delivery - RootsDirect Home Delivery is absolutely free, as long as your delivery address is included in our delivery areas.

What is the minimum order?

There is £10 minimum order. 

How will I pay?

At checkout you can use PayPal - online payment methods or choose "cash on delivery" where you will need to pay to the driver cash or by cheque on the delivery day.

We also accept  Healthy Start vouchers as a payment form.

If no one is at home we will  leave an invoice and you can send a cheque payable to Roots Direct to our address

86 Horsenden Lane North, Greenford, UB6 7QH

Do I need to order every time by internet or phone?

You do not need to phone or order online every time. Simply tell us your standing order and this will be delivered to you. Please phone the depot if you wish to change your order.

Do I have to stay at home and wait for my delivery?

You don't need to stay in to receive your delivery.
If no-one is at home, we will leave your order in a suitable place.

I don't see my area in your delivery areas list

If we do not currently deliver in your area, you can leave us your e-mail address and we will contact you as soon as we start delivering in your area.