How often do you deliver in my area?

As a general rule our deliveries are on a fortnightly basis.
We will set up your fortnightly order with you, take your address and delivery instructions.
For your convenience, we have set up a Delivery Schedule, where you can always check the delivery time and date for your area.

What is the delivery charge?

We do not charge for delivery - RootsDirect Home Delivery is absolutely free, as long as your delivery address is included in our delivery areas.

What is the minimum order?

There is no minimum order. (You can order one dozen eggs and will pay exactly the price of one dozen eggs listed.)

How will I pay?

You can pay cash or by cheque to your driver on the delivery day.
You can send a cheque payable to Roots Direct to our address 82 Horsenden Lane North, Greenford, UB6 7QH
You can use online payment methods - PayPal, Credit Cards, etc.

Do I need to order every time by internet or phone?

You do not need to phone or order online every time. Simply tell your driver your standing order and this will be delivered to you. Please phone the depot if you wish to change your order.

Do I have to stay at home and wait for my delivery?

You don't need to stay in to receive your delivery.
If no-one is at home, we will leave your order in a suitable place and will come back later to collect the money and take your order for next time.

Can I order just once or I have to be a regular customer as you deliver on forthightly basis?

Yes, you can order once or when you need the products and we will be happy to deliver it.

I don't see my area in your delivery areas list

If we do not currently deliver in your area, you can leave us your e-mail address and we will contact you as soon as we start delivering in your area.